Are you interested in learning more about Air France's return policy? According to the terms of the Air France refund policy, a customer may free of charge cancel any flights within 24 hours of booking. They can also reschedule their excursions within the same time frame without paying any additional fees. Depending on the country or region from where passengers purchased the flight, different Air France cancellation policies will be in effect. Contact Air France customer service if you had a flight delay or cancellation and were not given a reimbursement.